Frequently Asked Questions

 

Where are you located?
Our Pincanna MARKET in Kalkaska is located at 786 S. Cedar St. (US131) at M-66.

What are your hours?
Operating hours are Monday through Saturday, 10am-8pm and Sundays, 12pm-6pm.

What’s the best way to purchase my cannabis products from Pincanna?
Online Ordering In Person:
When you arrive, please park in one of the numbered parking spots and one of our team members will come to your car to assist you. You may view a menu online on your computer, tablet, or cell phone at Pincanna.com or one of our team members will give you a paper menu when you arrive.

Pre-order Online for Pick Up:
Please review our menu on Pincanna.com and order online. Your order will be ready for pick up 1 hour after it is placed. When you arrive to our store, please park in one of the numbered parking spots and one of our team members will approach your car to assist you.

To place an order by phone, please call our store at 231-384-6220

*Please note: We are CASH ONLY at this time.  An ATM is available on-site.

When can a customer begin placing their online orders?
Customers may place orders beginning on Thursday 5/28, after 8pm. Orders placed on Thursday will be ready for pick up on Friday 5/29 after 11am.

When will I be able to shop inside the Pincanna store?
Pincanna is committed to the health and safety of its employees, customers and patients. We are monitoring the impacts of COVID-19, as well as taking direction from the Marijuana Regulatory Agency and local and state authorities. We are excited for customers to shop inside our store and we will open our doors as soon as can, while ensuring the safety of our employees, customers and patients.

Is the Kalkaska location Medical or Adult Use?
Our Kalkaska location offers cannabis products for BOTH medical and adult-use needs.

What types of products will be available in your Kalkaska store?
Flower, prerolls, a variety of concentrates including vape cartridges, solventless, live resin, edibles, and topicals, as well as accessories and apparel.

How much marijuana can a customer purchase in a one day?
Customers may purchase up to 2.5 oz of usable marijuana in one day. Marijuana-infused products such as edibles and topicals are subject to a usable marijuana equivalency. 16 ounces of marijuana-infused solids are equal to 1 ounce of usable marijuana. 36 fluid ounces of marijuana-infused liquids are equal to 1 ounce of usable marijuana.

What safety precautions are you taking in relation to Covid-19?
Pincanna is taking CDC recommended precautions for all interactions including but not limited to: all employees are required to wear masks and gloves and change gloves with each customer interaction, regularly disinfect all surfaces, , and social distance of 6 feet or more whenever possible..

I’d like to contact someone about my experience at Pincanna. Whom can I reach out to?
We love hearing feedback from our customers! Please email [email protected]